Closey.ai Terms of Service (Brands)
Acceptance of Terms
Welcome to Closey.ai! These Terms of Service (“Terms”) govern your use of the Closey.ai influencer marketing platform (the “Platform”) as a brand or advertiser. By registering for an account or otherwise using the Platform, you confirm that you are a representative of a brand (not an individual influencer) and that you agree to these Terms. If you do not agree, you must not use Closey.ai. We may update these Terms periodically and will notify you of any material changes. Continued use of the Platform after changes means you accept the revised Terms.
Accounts and Eligibility
Brand Accounts: To use Closey.ai as a brand, you must create an account. You represent that you are at least 18 years old and authorized to act on behalf of the company or brand you register. You agree to provide accurate, current information about your company and to keep your account information updated. You are responsible for maintaining the security of your account credentials and for all activities that occur under your account. Do not share your password or give others access to your account. If you suspect unauthorized use of your account, notify us immediately.
Authorized Use Only: Your account is for your brand’s internal use to discover and collaborate with creators. You will not permit any unauthorized person to access the Platform through your account, and you will ensure that all persons who use the Platform on your behalf (e.g. your employees or agents) are bound by these Terms. You are responsible for all actions taken under your account.
Facebook Login and Data Use
Integration with Facebook: Closey.ai allows you to sign up or log in using Facebook Login for convenience and security. If you choose to connect via Facebook, you authorize our Platform to access certain information from your Facebook account, such as your name, email address, public profile, and other data that you explicitly grant us permission to use. We will only request and use the Facebook data that is necessary to operate and improve our Platform’s services for you. For example, we might access your Facebook Page profiles if needed to help link your brand’s social accounts or to gather engagement insights, but we will not request excessive permissions that are not relevant to your Closey.ai experience.
Compliance with Facebook Terms: We use and handle any data obtained from Facebook in strict accordance with Facebook’s Platform Terms and Developer Policies. This means, among other things, that we maintain a publicly accessible Privacy Policy that clearly explains what data we collect from you, how we use and share it, the purposes for which we process it, and how you can request deletion of your data. We will use data obtained through Facebook Login only for the purposes that we disclose to you and that are allowed under Facebook’s policies and applicable law. We will not use, share, or transfer Facebook-sourced data in a manner that is inconsistent with those policies or with the permissions you have granted. In particular, we will not sell, license, or purchase any data obtained via Facebook or the Platform, and we will not transfer Facebook data to any third-party ad networks, data brokers, or other unauthorized parties.
Data Use Checkup: Closey.ai is committed to protecting user data and maintaining compliance with Facebook’s developer requirements. We participate in Facebook’s annual Data Use Checkup program, through which we review the permissions our app has and certify that our access and use of Facebook data remain in compliance with Facebook’s Platform Terms and Developer Policies. This annual certification is required by Facebook and helps ensure that we continue to adhere to all data usage rules and privacy safeguards. By using Closey.ai, you acknowledge that we may be required to complete such compliance check-ups and you agree to cooperate if any action from your side is needed (for example, reconfirming permissions).
Data Deletion and Retention: If you disconnect your Facebook account from Closey.ai or if you terminate your Closey.ai account, we will promptly delete the information we have obtained from Facebook about you, except for basic account identifiers or information we are legally allowed to retain with your consent. Likewise, if you (or any user) request deletion of personal data obtained via the Platform, we will delete such data in our possession, and we provide an easily accessible mechanism for you to make such requests. We will also delete or stop using Facebook data if Facebook instructs us to do so.
By using Facebook Login on Closey.ai, you additionally agree to abide by Facebook’s own terms and policies (such as the Facebook/Meta Terms of Service and Community Standards) in your use of that service. Our Platform’s use of Facebook data is also subject to Facebook’s Platform Terms, which impose certain obligations to protect user data – for example, having a compliant privacy policy and only using data as described and for legitimate purposes. We assure you that we uphold these obligations diligently.
Acceptable Use of the Platform
Closey.ai is designed to help brands and marketers find and collaborate with social media creators. We expect you to use the Platform in a manner that is lawful, ethical, and in line with the intended purpose.
Permitted Activities: You may use the Platform to discover creators, review their profiles and analytics, communicate with creators through the tools provided, and manage collaboration campaigns (for example, sending proposals or briefs, and tracking campaign progress). All such use should be in good faith for legitimate influencer marketing purposes.
Prohibited Activities: You agree that you will NOT engage in any of the following when using Closey.ai or any data or content obtained from Closey.ai:
Unlawful or Harmful Conduct: Do not use the Platform for any unlawful, misleading, or fraudulent purpose. You will not engage in harassment, hate speech, or abuse towards creators or others, and you will not use the Platform to target or discriminate against any individual or group on the basis of personal attributes such as race, ethnicity, gender, religion, or other protected characteristics.
Misuse of Data: You will not use data obtained through Closey.ai (including any analytics or creator information, or any Facebook-derived data) for purposes outside the scope of influencer marketing collaborations with those creators. In particular, you agree not to use any personal data from the Platform to make eligibility decisions about offering or denying someone employment, housing, credit, insurance, or similar services. You also will not use the Platform (or data obtained from it) for any kind of surveillance or profiling that invades privacy or to attempt to re-identify individuals from anonymized information. Any data you access through our Platform must be treated as confidential and used only for the purposes explicitly permitted by these Terms and by the data owner’s consent.
Reselling or Sharing Data: You are strictly prohibited from selling, licensing, or sharing to third parties any data or content you obtain from our Platform, unless you have the explicit permission of the data subject and us to do so. This means, for example, you cannot extract lists of creators or their information from Closey.ai to create your own database or directory, and you cannot provide Platform data to any data brokers, advertising networks, or other outside parties.
Platform Integrity: Do not attempt to interfere with or disrupt the proper functioning of Closey.ai. This includes prohibitions on: introducing viruses or malicious code; data mining, scraping, or using any automated methods to extract data (beyond the provided interface and approved API usage); attempting to bypass any security measures or access controls; and engaging in any activity that overloads or harms the Platform’s infrastructure. You must not reverse engineer, decompile, or otherwise attempt to derive the source code or underlying algorithms of any part of the Platform.
Improper Communications: You will use any communication tools provided by Closey.ai (such as messaging or proposal systems) solely for legitimate collaboration-related communications. You will not send mass unsolicited messages or “spam” to creators or other users. Any messages you send via the Platform should be personalized and relevant to a potential collaboration. You also agree not to post or transmit any content via the Platform that is obscene, defamatory, infringing, or otherwise violates any law or any third-party rights (including intellectual property and privacy rights).
No Platform Abuse: You must not use the Platform in a manner that could harm or exploit minors, or that promotes illegal products or activities. You may not misrepresent your identity or your affiliate brand; always be truthful about your brand and the nature of any collaboration you propose. Impersonating another person or brand on the Platform is forbidden. Additionally, you should not use Closey.ai to engage creators in actions that would violate the social network’s policies (for example, asking creators to violate Facebook/Instagram/TikTok terms) or to promote content that would violate those platforms’ standards.
Closey.ai reserves the right to monitor usage and content on the Platform to ensure compliance with these Terms. If we discover conduct that we believe violates the above rules (or any other provision of these Terms), we may take action including removal of content, suspension or termination of your account (with or without notice), and any other measures reasonably appropriate. You acknowledge that failure to comply with this Acceptable Use section is a material breach of these Terms.
Brand Responsibilities and Data Privacy
Collaborations with Creators: The Platform may facilitate initial communications and relationships between you and social media creators (influencers). However, any actual collaboration agreements (such as campaign deliverables, timelines, and compensation) may be governed by separate agreements between you and the creator. You are solely responsible for your interactions and agreements with creators. Closey.ai is not a party to any contract between you and a creator, and we do not guarantee any particular outcomes from your collaboration.
Compliance with Advertising Laws: If you engage creators to promote your products or services, you must comply with all applicable advertising and marketing laws, regulations, and industry guidelines. This includes ensuring that sponsored content is clearly and conspicuously disclosed as such.
Privacy and Data Protection: You agree to handle all personal data accessed through Closey.ai in a manner consistent with applicable data protection laws (such as GDPR, CCPA, etc.) and our Privacy Policy.
Third-Party Services: Aside from Facebook Login, the Platform may integrate with other third-party services or social networks. Each of these services is governed by its own terms and privacy policies.
Our Privacy Policy: Our Privacy Policy describes in detail the data we collect from you, how we use and protect that data, and the rights and choices you have. It is incorporated by reference into these Terms.
Disclaimers of Warranties
Closey.ai provides the Platform and all related services on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim all warranties of any kind.
While we strive to help you find great creators and run successful campaigns, we do not guarantee any specific results from using the Platform. You acknowledge that any collaboration carries inherent risks, and you assume those risks when you choose to engage with creators through our Platform.
Additionally, we do not warrant that any statistics or content provided on the Platform are completely current or error-free.
Limitation of Liability
In no event will Closey.ai or its officers, directors, employees, or agents be liable for any indirect, consequential, incidental, special, or punitive damages, or for any loss of profits, revenues, or data arising out of or related to your use of (or inability to use) the Platform.
Our aggregate liability will not exceed the amount of fees (if any) you have paid in the 12 months immediately preceding the event giving rise to the liability, or $100 if none.
Termination
By You: You may stop using Closey.ai at any time. You may also delete your account by following the procedures on the Platform or contacting support.
By Us: We may suspend or terminate your access at our discretion, with or without prior notice, if you violate these Terms or applicable law.
Effect of Termination: Upon termination, these Terms will cease to apply, except for provisions that should survive by their nature (such as disclaimers, limitations of liability, and governing law).
Miscellaneous
No Partnership: You and Closey.ai are independent contractors. Nothing in these Terms shall be construed as creating a partnership, joint venture, employment, or agency relationship.
Entire Agreement: These Terms and our Privacy Policy constitute the entire agreement between you and us.
Severability: If any provision is found invalid, the rest remain enforceable.
No Waiver: Our failure to enforce any part of these Terms is not a waiver of our rights.
Governing Law: These Terms are governed by the laws of the jurisdiction in which Closey.ai is headquartered.
Contact Us: For questions or notices, please contact support@closey.ai.
By using Closey.ai, you acknowledge that you have read, understood, and agree to these Terms of Service.